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Support
Seylo is supported by email. Write to the address below and a person on the support team answers — there is no ticket form and no bot.
SUPPORT EMAIL
seylo@gmail.com
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RESPONSE
Reports of abusive or objectionable content are reviewed within 24 hours. Other email is answered in the order it arrives.
What to include
Your Seylo username, the room or event name, roughly when it happened, and what you expected to happen instead. Screenshots help.
Report someone in a room
Open the room or the person's profile and report in two taps. Reports are reviewed within 24 hours and the reporter is never revealed to the person reported.
Block someone
Blocking from a profile also unfollows them and removes them from your feed immediately.
Delete your account
Settings inside the app has account deletion. Deletion is permanent: profile, follows, messages and any remaining Coin balance are removed and cannot be restored or converted to money. You do not need to email us to delete an account.
Coins, tickets and refunds
Coins are purchased through in-app purchase in your App Store or Google Play account. Refunds for a Coin purchase are requested from Apple or Google, not from Seylo. If a host cancels an event before it starts, the ticket is returned to you as Coins.
Trouble hearing or being heard
Check that Seylo has microphone permission in your device settings, then leave and rejoin the room. If it persists, email us with your device model and OS version.
Seylo
Live audio rooms and ticketed events. English and Japanese.
PRODUCT
CONTACT
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MADE FOR VOICES